FAQs + Care
Returns
1
Due to the nature of my business being artisanal and handcrafted, all sales are final. Unless there is an issue with the quality of your item, and then please get in touch with me so I can make it right.
Leather Care
2
To ensure the longevity of your leather items, I recommend that once every couple of months you take a few minutes to care for them by using a leather conditioner or balm to prevent them from drying out. This will help them also maintain their beauty for a much longer time.
Silver + Turquoise Care
3
Authentic sterling silver + fine silver will tarnish with time. Occasionally, you’ll need to gently clean the silver with a soft, dedicated silver polishing cloth, avoiding the stones. Never immerse your jewelry in water or use harsh chemicals, as turquoise is a very soft + porous stone and can be easily damaged. Store your jewelry in a cool, dry place, lined with a soft cloth.
How can I contact you?
4
You can reach us anytime via our contact page or email. We aim to respond quickly, however, usually I’m focused on creating. If it’s urgent, feel free to find me on social media and message me again.
5
Warranty
I take pride in the quality of my work+ warranty all hand crafted items for 1 year from the purchase date. If there is an issue with the quality or construction on my part, I will gladly replace the item or work with you to make things right. I do understand + recognize normal wear happens. However, there are some items not meant to be abused, (dog collars, for example, should be worn as an accessory, not to be used with a leash). Any damage beyond normal, standard use will not be warranted. I will certainly try to be reasonable. If you have any issues or questions, please reach out to me so we can reach a conclusion.